Q1Do we have to replace our ERP?+
No. We add request and lookup screens in front of it and pass confirmed entries to your existing ERP. Your data and procedures stay as they are.
Q2Which messengers can orders come from?+
The messengers your company already uses, including internal, business and global messaging apps. Orders sent by text, email, voice, photo or delivery-note image are handled too.
Q3Which ERPs do you integrate with?+
Douzone ERP10, Oracle-based ERPs, screen-based ERPs, ECOUNT and in-house systems in production today. For other ERPs we agree on the integration approach with you.
Q4How long does it take to get started?+
Two business days for a new subscription customer. Custom integration for large customers is scheduled by scope.
Q5What happens if the AI misreads an order?+
Items, rules and budget are checked at the request stage, and nothing is saved until a person confirms. Purchasing can still adjust it before approval.
Q6How do you meet security requirements?+
We are ISO 27001 certified. Network setup, authentication and access control follow the customer's standards during deployment.
Q7Do you support customers outside Korea?+
Yes. ERIGO runs with an Indonesian interface, and we are preparing launches in Indonesia and Singapore. We support customers in Korean and English.